The retailer, which is also the largest U.S. grocer, said on Wednesday it was expanding the service to a total of 100 metropolitan areas by the end of the year, up from six currently, a push it says will help its reach 40% of American households. The expansion marks the culmination of years of heavy investments in tech, reconfiguring of stores and testing of different partners.
Grocery delivery was something Walmart started testing years ago, with trials in Denver and San Jose. It has gradually expanded that to a handful of markets, but with Amazon’s
purchase of Whole Foods Market last year, those efforts took new urgency. Walmart has so far focused more of its efforts on using many of its thousands of stores as a customer drive-in pick-up for online grocery orders, a feature now available at 1,ooo of its locations, than delivery.
But with everyone from sister chain Sam’s Club to Kroger to Aldi to BJ’s Wholesale getting into the delivery wars, Walmart has had to be ready. Target which recently bought Shipt to help it offer same-day delivery is also getting into the game. Walmart has more than 4,500 U.S. stores that can serve as nodes in its transportation network and help it compete with Amazon, whose Whole Foods chain has fewer than 400 locations.
After a customer has placed an online order with Walmart, either on desktop or on its app, and chosen the delivery option, trained Walmart workers will pick items, scan them as they work through the store, and then call an outside service such as Uber or Deliv, or its own trucks, to come retrieve the order and deliver it to the customer’s destination. Walmart gets about 56% of its annual U.S. sales from its food business and relies on its grocery offering to cultivate customer loyalty.
Last year, Walmart showed just how willing it is to push its own thinking when it was testing a service with tech company August Home in which workers can bring deliveries all the way into customers kitchens and even unload the items into their refrigerator and freezer in their absence.
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